FAQs: Frequently Asked Questions On Using Vietnam Railway Site

Get all the answers to the most frequently asked questions (FAQs) regarding  Vietnam Train Ticket: Rates, Cancel fees, buy online, and much, much more.

  1. What Is An E-Ticket?
  2. How Many Type Of Train Ticket?
  3. If I Lose My Ticket Of Reunification Train, How Can I Get On Train?
  4. What Happens If There Was A Mistake Made With The Name When Booking An E-Ticket?
  5. If I Haven’t Received My Tickets Yes, How Should I Do?

Summer Holiday 2018

(This is New Schedule apply from 15/05/2018)

That mean from 15th May 2018 to 31th August 2018 is high season. Vietnam Railway Sysytem running more train. If you go at this time please book ticket soon to make sure ticket available. We have promotion for train between Hanoi Lao Cai with: Orient Exprress Train, King Express Train.

* * * * *

Promotion 10% Off for all booking ticket routes: Hanoi <=> Ninh Binh, Ninh Binh <=> Hanoi, Hanoi <=> Hai Phong, Hai Phong <=> Hanoi, Hanoi <=> Lao Cai, Lao Cai <=> Hanoi, Hue <=> Da Nang, Da Nang <=> Hue, Phan Thiet <=> Ho Chi Minh, Ho Chi Minh <=> Phan Thiet, Binh Thuan <=> Ho Chi Minh, Ho Chi Minh <=> Binh Thuan…see All our promotions

What Is An E-Ticket:
E-Tickets are an electronic version of the paper ticket. You can print the ticket in colour or black and white from any office, café or home that has a printer. Please note that tickets are strictly personal, nominative and non-transferable.

You can see E-ticket sample here

How Many Type Of Train Ticket?
We are selling some kind of train ticket bellow:

  • Hard Seat A/C (No Air Condition)
  • Hard Seat (With Air Condition)
  • Soft Seat (With Air Condition)
  • Hard Bed (6 Beds in Cabin) – Top Bed – Middle Bed – Bottom Bed (With Air Condition)
  • Soft Bed (4 Beds in Cabin) – Top Bed – Bottom Bed (With Air Condition)
  • VIP: Soft Bed with Wooden Cabin (4 Beds in Cabin & 2 Beds in Cabin) (With Air Condition)

If I Lose My Ticket Of Reunification Train, How Can I Get On Train?
You can print the document again before the train’s departure time by using the email that Vietnam Railway System sent to you.
For 3rd company (Wooden Cabin), the ticket is original ticket, paper ticket. so we just print once time, and deliver to you. If you lose tickets, you have to buy new tickets for your trip. No refund for this situation.

What Happens If There Was A Mistake Made With The Name When Booking An E-Ticket?
You don’t have to book another E-Ticket if there is a typo mistake on the name entered. You can
travel with the ticket as long as the name is not completely different.
If I Haven’t Received My Tickets Yet, How Should I Do?
Please contact us (Send us email to booking@vietnamrailway.com.vn),  or Call us hotline number (+84) 1243.911.911 support iMessage, WhatApp, Viber, Zalo, KakaoTalk.