FAQs: Frequently Asked Questions On Using Vietnam Railway Site

Get all the answers to the most frequently asked questions (FAQs) regarding  Vietnam Train Ticket: Rates, Cancel fees, buy online, and much, much more.

  1. What Is An E-Ticket?
  2. How Many Type Of Train Ticket?
  3. If I Lose My Ticket Of Reunification Train, How Can I Get On Train?
  4. What Happens If There Was A Mistake Made With The Name When Booking An E-Ticket?
  5. If I Haven’t Received My Tickets Yes, How Should I Do?
  6. Can I Taking Pet Dog/Cat On Vietnam Train?

Update Timetable In October 2021

  • From North to South (Hanoi To Ho Chi Minh) Train SE7 & SE5 running again from 15/10/2021.
  • From South To North (Ho Chi Minh To Hanoi) Train SE8 & SE6 running again from 13/10/2021.
  • Train LP5 & LP6 Between Hanoi – Hai Phong also running again from 13/10/2021.
  • Require for passengers: 
  • If you stay in Green zone: Follow 5K rule + at least 1 time vaccine + Antigen rapid test/RT-PRC covid-19 test within 72 hours.
  • If you stay in Red zone/similar zone: Follow 5K rule + at least 2 times vaccine (second times vaccine more than 14 days) (can use pc-covid app on IOS or Google Play or Certificate test covid-19) + Antigen rapid test/RT-PCR covid-19 test within 72 hours.
  • Children only need Antigen rapid test/RT-PCR covid-19 test same as parents.
  • Fill in the form Covid-19 Prevention Commit (this form will send to your email with e-ticket). This is Vietnamese form but you can see translate here
  • Follow 5K Rules – Khau trang (facemask)- (Khu khuan) disinfection- (Khoang cach) distance- (Khong tu tap) no gathering – (Khai bao y te Fill in the form in tokhaiyte.vn) health declaration

Most of ticket go this time sold out. Please send us message to +84843911911 (Support: WhatsApp, iMessage, Telegram, KakaoTalk, Line, Viber, Zalo) to check ticket available or not available before book ticket online.

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What Is An E-Ticket:

E-Tickets are an electronic version of the paper ticket. You can print the ticket in colour or black and white from any office, cafe or home that has a printer. Please note that tickets are strictly personal, nominative and non-transferable.

You can see E-ticket sample here

How Many Type Of Train Ticket?

We are selling some kind of train ticket bellow:

  • Hard Seat A/C (No Air Condition)
  • Hard Seat (With Air Condition)
  • Soft Seat (With Air Condition)
  • Hard Bed (6 Beds in Cabin) – Top Bed – Middle Bed – Bottom Bed (With Air Condition)
  • Soft Bed (4 Beds in Cabin) – Top Bed – Bottom Bed (With Air Condition)
  • VIP 2 Beds In Cabin: (or 2 Top-Beds Folding Up) (With Air Condition)

If I Lose My Ticket Of Reunification Train, How Can I Get On Train?

You can print the document again before the train’s departure time by using the email that Vietnam Railway System sent to you.
For 3rd company (Wooden Cabin), the ticket is original ticket, paper ticket. so we just print once time, and deliver to you. If you lose tickets, you have to buy new tickets for your trip. No refund for this situation.

What Happens If There Was A Mistake Made With The Name When Booking An E-Ticket?

You don’t have to book another E-Ticket if there is a typo mistake on the name entered. You can
travel with the ticket as long as the name is not completely different.

If I Haven’t Received My Tickets Yet, How Should I Do?

Can I Taking Pet Dog/Cat On Vietnam Train?

Sorry You can not to bring your dog/cat on the train with you.

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