FAQs: Frequently Asked Questions On Using Vietnam Railway Site

Get all the answers to the most frequently asked questions (FAQs) regarding  Vietnam Train Ticket: Rates, Cancel fees, buy online, and much, much more.

  1. What Is An E-Ticket?
  2. How Many Type Of Train Ticket?
  3. If I Lose My Ticket Of Reunification Train, How Can I Get On Train?
  4. What Happens If There Was A Mistake Made With The Name When Booking An E-Ticket?
  5. If I Haven’t Received My Tickets Yes, How Should I Do?
  6. Can I Taking Pet Dog/Cat On Vietnam Train?

Warring:

  • From 25/04/2024 to 05/05/2024 is Reunification Day – This time very big holiday in Vietnam and most of route price more expensive and also not available. If you plan go this time please contact us to check price & ticket available. 
  • From 15/05/2024 system running with new timetable & price also more expensive please contact us to check update information before booking ticket.
  • This time system VERY BUSY (most of ticket not available) if you please contact us or chat hotline number to get support.
  • Some special date price is different (maybe cheaper maybe more expensive) if you want to know exactly please contact supporters to check information is better.

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Train Tips:

  • Highly recommend book train ticket 2-3 days before departure date to make sure ticket available.
  • DO NOT BOOK Train ticket 2 hour before departure time (System close to sell ticket about 2 hours before departure time). Please chat with us if you want to book ticket very close departure time.
  • DO NOT BOOK Train ticket go 3 months in advance, because system doesn’t open ticket too far departure date.
  • Quick support: send us message to hotline number +8484.3.911.911 (Support iMessage, Whatsapp, Telegram, Zalo, Viber…)

What Is An E-Ticket:

E-Tickets are an electronic version of the paper ticket. You can print the ticket in colour or black and white from any office, cafe or home that has a printer. Please note that tickets are strictly personal, nominative and non-transferable.

You can see E-ticket sample here

How Many Type Of Train Ticket?

We are selling some kind of train ticket bellow:

  • Hard Seat A/C (No Air Condition)
  • Hard Seat (With Air Condition)
  • Soft Seat (With Air Condition)
  • Hard Bed (6 Beds in Cabin) – Top Bed – Middle Bed – Bottom Bed (With Air Condition)
  • Soft Bed (4 Beds in Cabin) – Top Bed – Bottom Bed (With Air Condition)
  • VIP 2 Beds In Cabin: (or 2 Top-Beds Folding Up) (With Air Condition)

If I Lose My Ticket Of Reunification Train, How Can I Get On Train?

You can print the document again before the train’s departure time by using the email that Vietnam Railway System sent to you.
For 3rd company (Wooden Cabin), the ticket is original ticket, paper ticket. so we just print once time, and deliver to you. If you lose tickets, you have to buy new tickets for your trip. No refund for this situation.

What Happens If There Was A Mistake Made With The Name When Booking An E-Ticket?

You don’t have to book another E-Ticket if there is a typo mistake on the name entered. You can
travel with the ticket as long as the name is not completely different.

If I Haven’t Received My Tickets Yet, How Should I Do?

Can I Taking Pet Dog/Cat On Vietnam Train?

Sorry You can not to bring your dog/cat on the train with you.

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