Terms And Conditions
Agreement between the customer and VietnamRailway.com.vn
IMPORTANT INFORMATION: Please make sure that you have read the Terms and Conditions below before using our website: VietnamRailway.com.vn, an online portal for train ticket booking in Vietnam. By using, making booking with our website, you acknowledge that you understand and accepting to all the Terms and Conditions stated bellow.
Please check our Terms & Conditions in this link https://vietnamrailway.com.vn/terms-and-conditions/ to make sure you have update information:
From 12nd Jan 2020 To 15th Feb 2020 is Vietnamese New Year 2020 (TET 2020) – VERY HIGH SEASON – all booking in this time price is higher 10% to 60% & most ticket in this time sold out, please chat with us (at left bottom page) or contact us to book ticket in this time.
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- Your use of this website including the use of your booking and the site information, constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website and should leave immediately.
- You agree that you shall not use our website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of this Website.
- You also agree not to compromise the security of our Website or attempt to gain access to secured areas or sensitive information.
- You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement. VietnamRailway.com.vn may at any time modify these Terms and Conditions and your continued use of this Site will be conditioned upon the terms and conditions in force at the time of your use. So, We advise users to regularly check the Terms and Conditions of this agreement.
- Extra Seat (only available in high season eg. TET holiday – Lunar New Year)
- Hard Seat (With A/C & Without A/C)
- Soft Seat With A/C
- Hard Bed With A/C have 6 beds in one cabin – Top Bed – Middle Bed & Bottom Bed.
- Soft Bed With A/C have 4 beds in one cabin – Top Bed & Bottom Bed
- Wooden Ticket & VIP Ticket With A/C have 4 Beds & 2 beds in one cabin (the Vip cabin with 4 berths but two upper berths are moveup where 2 people share one cabin.
- Unless specified otherwise, rates are quoted in VNDong but for payment quoted in US dollars 1USD~22,500VND. The fares rates are for one way trip, including all fees & service charge, delivery fees and bank charges.
- In High Season for Summer (June to September), Tet Holiday (December to February), and Other Big Holiday price is higher 10%-50% depend routes and kind of ticket, price higher also apply for pre-order ticket.
Carry-on Bags: The train cabins are allowed to carry baggages not to exceed the weight limitation of 20 kgs of adults and 10 kgs of children. This baggages must be wrapped neatly and reliably.
- You will receive a order number by email after booking successful.
- If ticket you booked available => E-Ticket will send to your email after about 10 minutes to 15 minutes later (high season, holiday, Lunar New Year…maybe ticket will send you longer) – (Tourist train maybe need longer time to get e-ticket or e-voucher)
- If ticket you booked not available => You will receive message/email for other option (option for other type of ticket, other time…), if you don’t want choose other option you will get full refund for you.
- Use E-Ticket at train station like paper ticket.
- In the case that you do not receive e-ticket from us, please check your Spam folder or notify us via email email@example.com or send us message by WhatApp, iMessage, Viber, Zalo, Kakaotalk, Lines…with hotline number: +84843911911.
- Note: To Cancel/Change Ticket please send us photo of passenger (first page) who book ticket to our email: firstname.lastname@example.org or send to our hotline number: (+84) 843.911.911 with WhatsApp, iMessage, Viber, KakaoTalk, Zalo…
- If train have any problem and can not to running (storm, flood…) please use ticket to cancel direct at counter at train station where you can not to go. After that please send us email email@example.com to let us know about that let we full refund money for you.
- All booking from our website you have to contact us to let us know and get refund from us (If you cancel ticket direct at railway station, please contact us to let us know about that).
- Cancellation policies vary, depending upon the type of ticket booking, the time of year, and the reason for cancellation.
- Below are the rules for cancellation & refund after the tickets have been issued:
- 30% cost of Hard Seat, Soft Seat, Hard Bed, Soft Bed & Vip Cabin ticket will be charged in case of cancellation or amendment 1 day before departure time.
- Non-refundable ticket within 1 day before departure time.
- 50% cost of ticket will be charged in case of cancellation for all train departure on TET (Vietnamese New Year 2020) from 14th January 2020 to 15th February 2020 – Non-refundable ticket within 2 days before departure time (Apply for TET)
- About the tourist train (Lotus Express, New Livitrans Express, King Express, Orient Express, Chapa Express, Hoa Phuong Express, Sapaly Express, Fanxipan Express, TSC Express, Violette Express Train): The train ticket is not refundable in any case.
- In High Season for Summer (June to September), Tet Holiday (December to February), and Other Big Holiday: Cancellation and Amendment: Charged 50% if Cancellation or Amendment before 2 days. Charged 100% if Cancellation or Amendment after 2 days before departure date.
- With any reservation via email or contact, phone…. Cancellation or amendment will be charged as cancellation policy.
- In some cases (due to weather…) train can not to run please cancel ticket direct at train station where you go and then send us email to let us know, our system will refund money for you.
- Promotion price must be change or cancel ticket 3 days before train departure date.
- Pre-Order ticket: You can cancel or change ticket (no fees) anytime before system send you e-ticket, after the time our system send you e-ticket cancel or change fees apply as normal ticket.
- Note: Train Hanoi To Nanning & Beijing (China) not accept for E-Visa (E-Visa not allow people go out of Vietnam at Dong Dang Border)
- You can cancel or change ticket (change time, change date & change type of ticket) anytime before system send you e-ticket, after the time system send you e-ticket cancel or change fees apply as normal ticket.
- Price for pre-order may increase or decrease depend time you go.
- There are some short routes Vietnam Railway System not open all kind of ticket, that mean 98% pre-order ticket available and 2% pre-order ticket not available.
- If pre-order not available our system will full refund money for you.
- Sometime Pre-order ticket will have special promotion, our system will send you email about promotion for pre-order ticket if your routes have it.
- Pre-Order promotion non-refundable after 3 days before departure time.
- Pre-Order promotion charge 50% if any cancel/change ticket before 3 days before departure time.
Apply For Reunification Express Train:
- Get Train Ticket Online by Email.
- Children under 6 years old do not need to buy ticket.
Apply For Tourist Express Train:
- Free Delivery ticket in Vietnam for all tourist train ticket.
- Children under 6 years old do not need to buy ticket.
- Most of train tickets book from us we will send direct ticket (See Vietnam Train E-Ticket Sample) to your email address, you can print it out and LET GO.
- Free Delivery Train Ticket in Hanoi Old Quarter For Route Hanoi To China (Nanning, Beijing)
- Tourist Train: New Livitrans Express Train, Lotus Express Train, Orient Express Train, Hoa Phuong Express Train, TSC Express Train, King Express Train, Chapa Express Train, Sapaly Express Train, Fanxipan Express Train…some train we will send you e-voucher you will exchange ticket at train station, some train we will send you e-ticket you can use like paper ticket at train station
- Hotel Address: You have to give us your hotel address exactly and attach your reservation name, arrival date and Reservation ID (if any). We are not responsibility if you give us your hotel address wrongly or have no any hotel address for us 4 days before your departure. Hotel in Vietnam include: Name of hotel, address of hotel,
- Station: We only deliver train tickets at Hanoi station and can not deliver train tickets to you in other stations. Please arrive at Station 1 hour (latest) if you want to pick up train tickets at Station please Call (+84) 843.911.911 or Email to us: firstname.lastname@example.org to us immediately if you don’t see our staff in Station. You should write your phone number exactly which You can use it in Vietnam. Because We will call you in the urgent case. Also, We are not responsibility if You don’t contact to us as this conditions.
- VietnamRailway.com.vn is a third party booking agent, which allow customers to reserve train ticket online in advance. We are therefore not to be held accountable for train services provided by Vietnam Railways and private train companies such as King Express, Livitrans, Ratraco Express, Sapaly, to name a few. Please direct any inquiries, concerns or complaints to the train travel experience to the corresponding people in charge.
- About Arrival time – If you have multiple trip please make sure you have enough time between two trip because some time train arrival late or have any problem on the way train go, just to make sure you don’t miss train, bus, flight or car.
- For the ticket delivery process, when we send you the booking confirmation and request for an address where the tickets be delivered you will have to provide us the address to deliver your tickets prior to your departure time. If you did not receive your tickets as we/you informed please contact us IMMEDIATELY. Otherwise, we are not responsible for delay or missing your train.
- During Christmas, New Year and Lunar New Year holiday and other special days it is especially hard to confirm the train ticket and ticket price will rise from 10% – 40% on average, as a result of high traffic volume by domestic travelers. If you are travelling in this season, please make your reservation well in advance.